{"id":1068,"date":"2021-03-31T16:27:12","date_gmt":"2021-03-31T13:27:12","guid":{"rendered":"https:\/\/www.woli.io\/consumer-cardholder-terms\/"},"modified":"2021-03-31T16:27:12","modified_gmt":"2021-03-31T13:27:12","slug":"consumer-cardholder-terms","status":"publish","type":"page","link":"https:\/\/www.woli.io\/el\/consumer-cardholder-terms\/","title":{"rendered":"Consumer Cardholder Terms"},"content":{"rendered":"<p><span style=\"color: #ff604e;\"><strong>1. These Terms<\/strong><\/span><\/p>\n<ul>\n<li style=\"text-align: justify;\"><span style=\"color: #ff604e;\"><strong>1.1.<\/strong><\/span><strong> What these Terms cover.<\/strong> These are the terms and conditions which govern the use of the Card, which you have been issued with or will be issued with.<\/li>\n<li style=\"text-align: justify;\"><span style=\"color: #ff604e;\"><strong>1.2.<\/strong> <\/span><strong>Why you should read them.<\/strong> Please read these Terms carefully before you use your Card, as they apply to the services provided by us. These Terms tell you who we are, who we work with, how you can use your Card and the steps you need to take to protect yourself from unauthorised use of the Card and how you and we may change or end the contract, what to do if there is a problem and other important information. If there are any terms that you do not understand or do not wish to agree to, or you think that there is a mistake in these Terms, please contact us to discuss.<\/li>\n<li style=\"text-align: justify;\"><span style=\"color: #ff604e;\"><strong>1.3.<\/strong> <\/span><strong>Interpreting these Terms.<\/strong> In order to easily understand these Terms, please first refer to clause 3 which, amongst other things, sets out the meaning of capitalised terms used in these Terms.<br \/>\n<strong>How can you agree to these Terms?<\/strong> During your registration with the Woli mobile app, and before ordering your Woli card, you will be prompted to check the box confirming that you agree to the terms of this Agreement. You can also agree to this Agreement by availing of the Services.<\/li>\n<li style=\"text-align: justify;\"><span style=\"color: #ff604e;\"><strong>1.4.<\/strong> <\/span><strong>When will you become a client of ours?<\/strong> You will be bound by these Terms once you have agreed to it as set out above and these Terms shall remain in force until terminated in accordance with its conditions.<\/li>\n<\/ul>\n<p><span style=\"color: #ff604e;\"><strong>2. Information about us and how to contact us<\/strong><\/span><\/p>\n<ul>\n<li style=\"text-align: justify;\"><span style=\"color: #ff604e;\"><strong>2.1.<\/strong> <\/span><strong>Who we are.<\/strong> We are UAB \u201cPAYRNET\u201d, a company incorporated in the Republic of Lithuania (company number: 305264430) with its head office at AltSpace, Islandijos str. 6, LT-01117, Vilnius, the Republic of Lithuania, and its registered office at Giruli\u0173 str. 20, LT-12123 Vilnius, the Republic of Lithuania (hereinafter referred to in these Terms as \u201c<strong>PayrNet<\/strong>\u201d \u201c<strong>we<\/strong>\u201d, \u201c<strong>us<\/strong>\u201d, \u201c<strong>our<\/strong>\u201d). We are the issuer of your Card. PayrNet can be contacted by email \u2013 support@payr.net. PayrNet web address is https:\/\/www.railsbank.com\/payrnet.<\/li>\n<li style=\"text-align: justify;\"><span style=\"color: #ff604e;\"><strong>2.2.<\/strong><\/span> We are an Electronic Money Institution authorised by the Bank of Lithuania under the Law on Electronic Money and Electronic Money Institutions (license reference 72, issued on 2020-08-28) for the issuing of electronic money and provision of the related payment services.<\/li>\n<li style=\"text-align: justify;\"><span style=\"color: #ff604e;\"><strong>2.3.<\/strong><\/span> PayrNet is a wholly owned indirect subsidiary of Railsbank Technology Limited (via UAB Railsbank Technology) and provides regulated financial services to Railsbank customers. Payrnet outsources all IT and Operations processes to Railsbank, and therefore both Railsbank Technology Limited and UAB Railsbank Technology fall under the Railsbank Privacy Policy for the purposes of clause 11 (Data Protection).<\/li>\n<li style=\"text-align: justify;\"><span style=\"color: #ff604e;\"><strong>2.4.<\/strong> <\/span><strong>Who we work with when providing you with services relating to the Card.<\/strong> Although we are the sole issuer of the Card, we work with we work with Woli Services Ltd, a company incorporated in the Republic of Cyprus (company number: HE411043) with its head office at Mnasiadou &amp; Strasikratous 10, ELMA HOUSE, 2nd Floor, 1065, Nicosia (hereinafter \u201c<strong>Card Distributor<\/strong>\u201d) as our Card Distributor. You can find out more information on the Card Distributor on the Card Distributor\u2019s Website.<\/li>\n<li style=\"text-align: justify;\"><span style=\"color: #ff604e;\"><strong>2.5.<\/strong><\/span> The Card Distributor will be your first point of contact in relation to these Terms, for example if you:<br \/>\n2.5.1. wish to cancel the Card or complain about the service you have been provided with pursuant to these Terms;<br \/>\n2.5.2. let us know that the Card has been or potentially has been lost, stolen or misappropriated; and<br \/>\n2.5.3. report an unauthorised Transactions relating to your Card.<\/li>\n<li style=\"text-align: justify;\"><span style=\"color: #ff604e;\"><strong>2.6.<\/strong> <\/span>The services provided by the Card Distributor are governed by a separate set of terms and conditions which are set out in the following weblink https:\/\/www.woli.io\/ .<\/li>\n<li style=\"text-align: justify;\"><span style=\"color: #ff604e;\"><strong>2.7.<\/strong> <\/span>We also provide you with the E-money Account where the funds, which can be spent using the Card, are held. Our company details are set out in section 2.1. The services provided by Payrnet for the Account are governed by a separate set of terms and conditions between you and us. The E-money Account is associated with your Card. After having received funds from you, we issue E-Money at par value. Please note that E-money held in the Account shall not be interpreted as a deposit or other repayable funds and will not earn any interest to you.<\/li>\n<li style=\"text-align: justify;\"><span style=\"color: #ff604e;\"><strong>2.8.<\/strong><\/span> We ensure that once we have received the funds they are deposited in a secure account, specifically for the purpose of redeeming Transactions made by the Card. In the event that we become insolvent, funds against which we have already issued E-Money are protected against the claims made by creditors.<\/li>\n<li style=\"text-align: justify;\"><span style=\"color: #ff604e;\"><strong>2.9.<\/strong><\/span> At your request, part or all of the E-Money held on the Card will be redeemed at their par value at any time, except if otherwise established under these Terms or legal acts. You can choose the amount of redeemed E-Money. Where redemption of E-Money is requested by you on or up to one year after the date of the termination of these Terms, the total monetary value of the E-money held by you will be redeemed.<\/li>\n<li style=\"text-align: justify;\"><span style=\"color: #ff604e;\"><strong>2.10.<\/strong> <\/span><strong>How to contact us.<\/strong> You can contact us, via the Card Distributor, by:<br \/>\n2.10.1. Sending an e-mail to hello@woli.io or<br \/>\n2.10.2. using any of the communication methods available:<br \/>\n(a) on the secure area of the Card Distributor\u2019s Website;<br \/>\n(b) on the Card Distributor\u2019s mobile application.<\/li>\n<li style=\"text-align: justify;\"><span style=\"color: #ff604e;\"><strong>2.11.<\/strong><\/span> <strong>How we may contact you.<\/strong> If we have to contact you we will do so by telephone or by writing to you at the telephone number, email address or postal address you provided to us or the Card Distributor. Any changes to your telephone number, email address or postal address or other personal data we hold about you must be notified by you immediately and in writing in accordance with section 2.10.<\/li>\n<\/ul>\n<p><span style=\"color: #ff604e;\"><strong>3. Interpretation<\/strong><\/span><\/p>\n<ul>\n<li style=\"text-align: justify;\"><span style=\"color: #ff604e;\"><strong>3.1.<\/strong><\/span> The definitions set out in this clause apply in these Terms as follows:<br \/>\n\u201c<strong>Account<\/strong>\u201d means E-Money account associated with the Card.<br \/>\n\u201c<strong>AISP<\/strong>\u201d means account information service provider.<br \/>\n\u201c<strong>ATM<\/strong>\u201d means automatic teller machine.<br \/>\n\u201c<strong>Business Day<\/strong>\u201d means a day when the clearing banks in Vilnius are open for business, excluding Saturdays, Sundays and public holidays in Lithuania.<br \/>\n\u201c<strong>Card<\/strong>\u201d means the personal, non-transferable card scheme branded debit card which you have been issued with or will be issued with by us.<br \/>\n\u201c<strong>Card Distributor<\/strong>\u201d means Woli Services Ltd, a company incorporated in the Republic of Cyprus (company number: HE411043) with its head office at Mnasiadou &amp; Strasikratous 10, ELMA HOUSE, 2nd Floor, 1065, Nicosia, being your first point of contact if you have an issue with the Card or this Agreement, the contact details of which are set out in this clause.<br \/>\n\u201c<strong>Card Distributor\u2019s App<\/strong>\u201d means the Card Distributor\u2019s mobile application, relating to the Account and the Card.<br \/>\n\u201c<strong>Card Distributor\u2019s Website<\/strong>\u201d means Card Distributor\u2019s website from time to time, currently https:\/\/www.woli.io\/ .<br \/>\n\u201c<strong>Consumer<\/strong>\u201d means an individual who, in accepting these Terms, is acting for a purpose other than a trade, business or profession.<br \/>\n\u201c<strong>Durable Medium<\/strong>\u201d means an instrument which enables you to store information addressed personally to you in a way accessible for future reference for a period of time adequate for the purposes of the information and which allows the unchanged reproduction of the information stored.<br \/>\n\u201c<strong>E-Money<\/strong>\u201d means electronic money, i.e. electronically stored monetary value as represented by a claim against us.<br \/>\n\u201c<strong>E-statement<\/strong>\u201d means information provided in Durable Medium on the available balance in your Account and the details of any Transactions you have entered into.<br \/>\n\u201c<strong>Electronic Money Institution<\/strong>\u201d means licensed electronic money institution, authorized to issue E-Money and provide payment services (as defined in the Law on Electronic Money and Electronic Money Institutions of the Republic of Lithuania and the Law on Payment Institutions of the Republic of Lithuania).<br \/>\n\u201c<strong>Expiry Date<\/strong>\u201d means the expiry date printed on the Card.<br \/>\n\u201c<strong>PAN<\/strong>\u201d means primary account number, i.e., the Card number on the Card.<br \/>\n\u201c<strong>Partner<\/strong>\u201d means any of our banking providers and any other business partners.<br \/>\n\u201c<strong>PIN<\/strong>\u201d means secret personal identification number associated with a Card which can be used as one method of authorising Transactions.<br \/>\n\u201c<strong>PISP<\/strong>\u201d means payment initiation service provider.<br \/>\n\u201c<strong>Physical Card<\/strong>\u201d means a \u201cphysical\u201d Card, which will have the details of the PAN, the Expiry Date of the Card and the CVV code printed on it.<br \/>\n\u201c<strong>Table<\/strong>\u201d means Fee Table set out in Annex A attached to these Terms.<br \/>\n\u201c<strong>Terms<\/strong>\u201d means these terms and conditions which govern the use of the Card which you have been issued with or will be issued with.<br \/>\n\u201c<strong>Transactions<\/strong>\u201d means transactions referred to in clause 6.1 of these Terms.<br \/>\n\u201c<strong>Virtual Card<\/strong>\u201d means \u201cvirtual\u201d Card, in which case you will not receive a Physical Card but will receive details of the PAN, the Expiry Date and the CVV2 code.<br \/>\n\u201c<strong>Website<\/strong>\u201d means our website from time to time, currently https:\/\/www.railsbank.com\/payrnet.<\/li>\n<li style=\"text-align: justify;\"><span style=\"color: #ff604e;\"><strong>3.2.<\/strong><\/span> Sub-clause, clause and paragraph headings shall not affect the interpretation of these Terms and references to sub-clauses, clauses and paragraphs are to the sub-clauses, clauses and paragraphs of these Terms.<\/li>\n<li style=\"text-align: justify;\"><span style=\"color: #ff604e;\"><strong>3.3.<\/strong><\/span> Any words following the terms including, include, in particular, for example or any similar expression shall be construed as illustrative and shall not limit the sense of the words, description, definition, phrase or term preceding those terms.<\/li>\n<li style=\"text-align: justify;\"><span style=\"color: #ff604e;\"><strong>3.4.<\/strong><\/span> Unless the context otherwise requires, words in the singular shall include the plural, and in the plural shall include the singular.<\/li>\n<li style=\"text-align: justify;\"><span style=\"color: #ff604e;\"><strong>3.5.<\/strong><\/span> A reference to a statute or statutory provision is a reference to it as amended, extended or re-enacted from time to time and reference to a statute or statutory provision shall include all subordinate legislation made from time to time.<\/li>\n<\/ul>\n<p><span style=\"color: #ff604e;\"><strong>4. Commencement and expiry of these Terms<\/strong><\/span><\/p>\n<ul>\n<li style=\"text-align: justify;\"><span style=\"color: #ff604e;\"><strong>4.1.<\/strong> <\/span>You shall be deemed to accept these Terms as set out above. The Card shall remain our property and will be delivered by us, or on our behalf, by the Card Distributor.<\/li>\n<li style=\"text-align: justify;\"><span style=\"color: #ff604e;\"><strong>4.2.<\/strong> <\/span>The Terms, excluding Section 8.3, will terminate on the Expiry Date unless the Card is auto-renewed, in which case you will be issued with a new Card before the existing one expires. In this instance these Terms will remain valid until the existing Card expires or is otherwise as set out in these Terms.<\/li>\n<\/ul>\n<p><span style=\"color: #ff604e;\"><strong>5. Issuance and activation of the Card<\/strong><\/span><\/p>\n<ul>\n<li style=\"text-align: justify;\"><span style=\"color: #ff604e;\"><strong>5.1.<\/strong> <\/span>You may be issued with:<br \/>\n5.1.1. a Physical Card; or<br \/>\n5.1.2. a Virtual Card.<\/li>\n<li style=\"text-align: justify;\"><span style=\"color: #ff604e;\"><strong>5.2.<\/strong><\/span> In order to start using the Card, you may be required to activate it in accordance with instructions given to you by the Card Distributor. You must keep your Physical Card and the details of the Virtual Card (as applicable) in a safe place and protect it against unauthorised access or use by third parties.<\/li>\n<li style=\"text-align: justify;\"><span style=\"color: #ff604e;\"><strong>5.3.<\/strong><\/span> If you are issued with a Physical Card:<br \/>\n5.3.1. you must sign the Physical Card as soon as you receive it;<br \/>\n5.3.2. you may also receive a PIN separately by post or you may be able to retrieve it electronically via the Card Distributor\u2019s Website or the Card Distributor\u2019s App.<\/li>\n<li style=\"text-align: justify;\"><span style=\"color: #ff604e;\"><strong>5.4.<\/strong><\/span> You should memorise your PIN when you receive it. If you need to keep the written version of the PIN or separately write the PIN down for future reference, you must never keep it with the Card. You must never disclose your PIN to any other person, not even us. If you have not protected your PIN and your Card is used without your knowledge using the correct PIN, this may be classed as negligence for the purposes of Section 9.<\/li>\n<li style=\"text-align: justify;\"><span style=\"color: #ff604e;\"><strong>5.5.<\/strong><\/span> You can manage the Card on your secure area of the Card Distributor\u2019s Website and on the Card Distributor\u2019s App.<\/li>\n<li style=\"text-align: justify;\"><span style=\"color: #ff604e;\"><strong>5.6.<\/strong><\/span> The Card shall remain valid until the Expiry Date. If you require a replacement Card, please contact the Card Distributor using the contact details set out in section 2.10. Please note that an additional fee may be charged for a replacement Card &#8211; please see the fees section 12 for more information.<\/li>\n<li style=\"text-align: justify;\"><span style=\"color: #ff604e;\"><strong>5.7.<\/strong><\/span> The Card is an E-money product and as such it is not covered by the by the Deposit Insurance Scheme of the Republic of Lithuania or a comparable guarantee scheme in any other country. You may only use the Card for lawful Transactions.<\/li>\n<\/ul>\n<p><span style=\"color: #ff604e;\"><strong>6. Transactions<\/strong><\/span><\/p>\n<ul>\n<li style=\"text-align: justify;\"><span style=\"color: #ff604e;\"><strong>6.1.<\/strong><\/span> Should the relevant card scheme and\/or programme allow, you may use your Card to enter into the following Transactions:<br \/>\n6.1.1. purchasing goods and\/or services from merchants affiliated with the card scheme on your Card;<br \/>\n6.1.2. withdrawing cash from authorised banks worldwide;<br \/>\n6.1.3. receiving cash back from merchants (merchant dependent);<br \/>\n6.1.4. making cash withdrawals from ATMs.<\/li>\n<li style=\"text-align: justify;\"><span style=\"color: #ff604e;\"><strong>6.2.<\/strong><\/span> You can authorise a Transaction by:<br \/>\n6.2.1. allowing a merchant to swipe the magnetic strip of the Card and the corresponding sales slip being signed; or<br \/>\n6.2.2. inserting the Card into a chip &amp; PIN device and the correct PIN being entered;<br \/>\n6.2.3. providing relevant information to the merchant that allows the merchant to process the Transaction, for example, providing the merchant with the PAN, the Expiry Date and the CVV2 in the case of an internet or other non-face-to-face Transaction;<br \/>\n6.2.4. relevant information being provided to the payment initiation service provider that allows the payment initiation service provider to process the Transaction;<br \/>\n6.2.5. the Card is tapped against a \u201ccontactless\u201d enabled reader and accepted by such reader.<\/li>\n<li style=\"text-align: justify;\"><span style=\"color: #ff604e;\"><strong>6.3.<\/strong> <\/span>If any of the methods of authorisation set out in section 6.2 are used, we shall be entitled to assume that you have authorised a Transaction unless we were informed that the relevant details of the Card have been lost, stolen or misappropriated prior the Transaction taking place.<\/li>\n<li style=\"text-align: justify;\"><span style=\"color: #ff604e;\"><strong>6.4.<\/strong><\/span> You acknowledge the correctness of the amount of each Transaction which you authorise.<\/li>\n<li style=\"text-align: justify;\"><span style=\"color: #ff604e;\"><strong>6.5.<\/strong><\/span> Once you have authorised a Transaction, the Transaction cannot be stopped or revoked. You may in certain circumstances be entitled to a refund in accordance with these Terms.<\/li>\n<li style=\"text-align: justify;\"><span style=\"color: #ff604e;\"><strong>6.6.<\/strong><\/span> On receipt of notification of your authorisation of a Transaction and the Transaction payment order from the merchant and\/or authorised bank, normally we will deduct the value of the Transaction, plus any applicable fees and charges, from the available funds in the Account. We will execute the Transaction by crediting the account of the merchant\u2019s or ATM operator\u2019s or bank\u2019s (as applicable) payment service provider by the end of the next Business Day following the notification. If the notification is received on a non-Business Day or after 4:30 pm on a Business Day, it will be deemed received on the next Business Day.<\/li>\n<li style=\"text-align: justify;\"><span style=\"color: #ff604e;\"><strong>6.7.<\/strong><\/span> We are not liable if, for any reason, the affiliated merchants or authorised banks do not accept the Card, or accept it only partly, nor are we liable in the case of late delivery of, or failure to deliver, goods or services. In the event of disputes or complaints of any kind concerning goods or services, or the exercise of any right in this connection, you should contact the affiliated merchant and\/or authorised ban and\/or ATM operator.<\/li>\n<li style=\"text-align: justify;\"><span style=\"color: #ff604e;\"><strong>6.8.<\/strong><\/span> It is your responsibility to ensure that there are available funds in your Account to cover any spend, allowing for any foreign exchange fees and other applicable fees under these Terms. Should the Account at any time and for any reason have a negative balance, you shall repay the excess amount immediately and in full.<\/li>\n<li style=\"text-align: justify;\"><span style=\"color: #ff604e;\"><strong>6.9.<\/strong> <\/span>For Card usage conducted in other currencies (other than the currency of the Card), you shall accept the exchange rate used by Mastercard, which can be found on Mastercard\u2019s website. Any changes in exchange rates may be applied immediately and without notice. The exchange rate, where applicable to a Transaction, will be shown in the E-statement. Different exchange rates may apply when reserving or debiting funds. Please be careful when opting to use a merchant\u2019s, bank\u2019s or ATM operators exchange rates as they are often less competitive that the card scheme\u2019s exchange rate.<\/li>\n<li style=\"text-align: justify;\"><span style=\"color: #ff604e;\"><strong>6.10.<\/strong><\/span> The maximum amount you may withdraw in cash shall be subject to a daily limit, irrespective of the available funds in the Account. We may charge a fee for withdrawal of cash. Some ATMs may charge an additional fee, which is not included in the Table, however, will apply on top of the fees set out in the Table. ATM withdrawals may also be subject to foreign exchange rates, maximum withdrawal limits, rules and regulations of the relevant ATM operator or bank. It is your responsibility to check whether any such additional fees apply, as they cannot be refunded once the cash has been withdrawn.<\/li>\n<li style=\"text-align: justify;\"><span style=\"color: #ff604e;\"><strong>6.11.<\/strong><\/span> We and the Card Distributor have the right to review and change the spending limits on the Card at any time. You will be notified of any such changes via the Card Distributor\u2019s Website and\/or the Card Distributor\u2019s App.<\/li>\n<\/ul>\n<p><span style=\"color: #ff604e;\"><strong>7. Non-execution of a Transaction<\/strong><\/span><\/p>\n<ul>\n<li style=\"text-align: justify;\"><span style=\"color: #ff604e;\"><strong>7.1.<\/strong><\/span> In certain circumstances we may refuse to execute a Transaction that you have authorised. These circumstances include:<br \/>\n7.1.1. if we have reasonable concerns about the security of the Card or suspect the Card is being used in a fraudulent or unauthorised manner;<br \/>\n7.1.2. if there are insufficient funds available to cover the Transaction and all associated fees at the time that we receive notification of the Transaction or if there is an outstanding shortfall on the balance of the Account;<br \/>\n7.1.3. if we have reasonable grounds to believe you are acting in breach of these Terms;<br \/>\n7.1.4. if there are errors, failures (mechanical or otherwise) or refusals by merchants, payment processors or payment schemes processing Transactions, or<br \/>\n7.1.5. if we are required to do so by law.<\/li>\n<li style=\"text-align: justify;\"><span style=\"color: #ff604e;\"><strong>7.2.<\/strong><\/span> Unless it would be unlawful for us to do so, where we refuse to complete a Transaction, we will notify you as soon as reasonably practicable that it has been refused and the reasons for the refusal, together, where relevant, with the procedure for correcting any factual errors that led to the refusal. Where the refusal is reasonably justified, we may charge you fee when we notify you that your payment request has been refused.<\/li>\n<li style=\"text-align: justify;\"><span style=\"color: #ff604e;\"><strong>7.3.<\/strong><\/span> You may also claim a refund for a Transaction that you authorised provided that your authorisation did not specify the exact amount when you consented to the Transaction, and the amount of the Transaction exceeded the amount that you could reasonably have expected it to be taking into account your previous spending pattern on the Card, these Terms and the relevant circumstances.<\/li>\n<li style=\"text-align: justify;\"><span style=\"color: #ff604e;\"><strong>7.4.<\/strong><\/span> Such a refund must be requested from us within 8 weeks of the amount being deducted from the Card. We may require you to provide us with evidence to substantiate your claim. Any refund or justification for refusing a refund will be provided within 10 Business Days of receiving your refund request or, where applicable, within 10 Business Days of receiving any further evidence requested by us. Any refund shall be equal to the amount of the Transaction. Any such refund will not be subject to any fee.<\/li>\n<\/ul>\n<p><span style=\"color: #ff604e;\"><strong>8. Access to information on Transactions and available funds in the Account<\/strong><\/span><\/p>\n<ul>\n<li style=\"text-align: justify;\"><span style=\"color: #ff604e;\"><strong>8.1.<\/strong> <\/span>The Card Distributor has set up a secure area on the Card Distributor\u2019s Website and on the Card Distributor\u2019s App where you can view the available balance in your Account and view the details of any Transactions you have entered into. You can gain access to this by following the instructions on the Card Distributor\u2019s Website or the Card Distributor\u2019s App. You must keep the credentials to obtain access to the secure areas safe and not disclose them to anyone.<\/li>\n<li style=\"text-align: justify;\"><span style=\"color: #ff604e;\"><strong>8.2.<\/strong><\/span> We can, upon request, send you monthly E-statement by email setting out:<br \/>\n8.2.1. a reference enabling you to identify each Transaction, the payer\/payee, as well as other details transferred together with the Transaction;<br \/>\n8.2.2. the amount of each Transaction;<br \/>\n8.2.3. the currency in which the Card is debited\/credited;<br \/>\n8.2.4. the amount of any Transaction charges including their break down, where applicable;<br \/>\n8.2.5. the exchange rate used in the Transaction by us and the amount of the Transaction after the currency conversion, where applicable; and<br \/>\n8.2.6. the Transaction debit\/credit value date.<br \/>\nIf you would like us to provide you with the E-statement more often than monthly or not by email (or if agreed differently under this section 8, more often than agreed or in a different manner than agreed) then we may charge you a reasonable administration fee to cover our costs of providing the information more often or in a different manner.<\/li>\n<li style=\"text-align: justify;\"><span style=\"color: #ff604e;\"><strong>8.3.<\/strong> <\/span>If for any reason you have some available funds left in your Account following the termination of these Terms, you may redeem them by contacting us using the contact details set out in clause 2.10.<\/li>\n<\/ul>\n<p><span style=\"color: #ff604e;\"><strong>9. Loss of the Card \/ Transaction refunds<\/strong><\/span><\/p>\n<ul>\n<li style=\"text-align: justify;\"><span style=\"color: #ff604e;\"><strong>9.1.<\/strong><\/span> As soon as you become aware of any loss, theft, misappropriation or unauthorised use of the Card, PIN or other security details, you must immediately notify us using the contact details set out in section 2.10.<\/li>\n<li style=\"text-align: justify;\"><span style=\"color: #ff604e;\"><strong>9.2.<\/strong><\/span> In the event of theft, you should consider reporting the theft to the police.<\/li>\n<li style=\"text-align: justify;\"><span style=\"color: #ff604e;\"><strong>9.3.<\/strong><\/span> If we believe you did not authorise a particular Transaction or that a Transaction was incorrectly carried out, in order to get a refund you must contact us as soon as you notice the problem using the contact details set out in section 2.10 and in any case no later than 13 months after the amount of the Transaction has been deducted from your Account.<\/li>\n<li style=\"text-align: justify;\"><span style=\"color: #ff604e;\"><strong>9.4.<\/strong><\/span> We will refund any unauthorised Transaction and any associated Transaction fees and charges payable under these Terms subject to the rest of this section 9.<\/li>\n<li style=\"text-align: justify;\"><span style=\"color: #ff604e;\"><strong>9.5.<\/strong><\/span> This refund shall be made as soon as practicable and in any event no later than the end of the Business Day following the day on which we become aware of the unauthorised Transaction, unless we have reasonable grounds to suspect fraudulent behaviour and notify the appropriate authorities. If we become aware of the unauthorised Transaction on a non-Business Day or after 4:30 pm on a Business Day, we will be deemed to have only become aware of the unauthorised Transaction at the beginning of the next Business Day.<\/li>\n<li style=\"text-align: justify;\"><span style=\"color: #ff604e;\"><strong>9.6.<\/strong><\/span> If we are liable for an incorrectly executed Transaction, we will immediately refund you the amount of the incorrectly executed Transaction together with any associated Transaction fees and charges payable under these Terms. Depending on the circumstances, we may require you to complete a dispute declaration form relating to the incorrectly executed Transaction. We may conduct an investigation either before or after any refund has been determined or made. We will let you know as soon as possible the outcome of any such investigation.<\/li>\n<li style=\"text-align: justify;\"><span style=\"color: #ff604e;\"><strong>9.7.<\/strong> <\/span>If a Transaction initiated by a merchant (for example, this happens when you use the Card in a shop) has been incorrectly executed and we receive proof from the merchant\u2019s payment service provider that we are liable for the incorrectly executed Transaction, we will refund as appropriate and immediately the Transaction and any associated Transaction fees and charges payable under these Terms, as well as interest accruing to you as a result of non-execution or improper execution of Transaction, if any.<\/li>\n<li style=\"text-align: justify;\"><span style=\"color: #ff604e;\"><strong>9.8.<\/strong><\/span> We are not liable for any incorrectly executed Transactions if we can show that the payment was actually received by the merchant\u2019s payment service provider, in which case they will be liable.<\/li>\n<li style=\"text-align: justify;\"><span style=\"color: #ff604e;\"><strong>9.9.<\/strong> <\/span>If you receive a late payment from another payment service provider (e.g. a refund from a retailer\u2019s bank) via us, we will credit the Account with the relevant amount of any associated fees and charges so that you will not be at a loss.<\/li>\n<li style=\"text-align: justify;\"><span style=\"color: #ff604e;\"><strong>9.10.<\/strong><\/span> We will limit your liability to EUR 50 for any losses incurred in respect of unauthorised Transactions subject to the following:<br \/>\n9.10.1. you will be liable for all losses incurred in respect of an unauthorised Transaction if you have acted fraudulently, or have intentionally or with gross negligence failed to: (a) look after and use the Card in accordance with these Terms; or (b) notify us of the problem in accordance with this section 9;<br \/>\n9.10.2. except where you have acted fraudulently, you will not be liable for any losses:<br \/>\n(a) incurred in respect of an unauthorised Transaction which arises after your notification to us of the loss, theft or misappropriation of the Card;<br \/>\n(b) arising where you have used the Card in a distance contract, for example, for an online purchase;<br \/>\n(c) arising where the loss, theft or misappropriation of the Card was not detectable by you before the unauthorised Transaction took place;<br \/>\n(d) where we have failed to provide you with the appropriate means of notification;<br \/>\n(e) arising where we are required by law to apply Strong Customer Authentication (as defined in section 9.11) but fail to do so;<br \/>\n(f) the losses were caused by an act or omission of any employee, agent or branch of ours or any entity which carries out activities on our behalf.<\/li>\n<li style=\"text-align: justify;\"><span style=\"color: #ff604e;\"><strong>9.11.<\/strong> <\/span>\u201cStrong Customer Authentication\u201d means authentication based on the use of two or more elements that are independent, in that the breach of one element does not compromise the reliability of any other element, and designed in such a way as to protect the confidentiality of the authentication data, with the elements falling into two or more of the following categories: (a) something known only by you (\u201cknowledge\u201d), (b) something held only by you (\u201cpossession\u201d); (c) something inherent to you (\u201cinherence\u201d). Strong Customer Authentication is used to make Transactions more secure.<\/li>\n<li style=\"text-align: justify;\"><span style=\"color: #ff604e;\"><strong>9.12.<\/strong><\/span> We are required to provide Strong Customer Authentication when:<br \/>\n9.12.1. you view the available balance on your Account either through the Card Distributor\u2019s Website or the Card Distributor\u2019s App and\/or through an AISP;<br \/>\n9.12.2. when you initiate an electronic Transaction, directly or when you initiate a remote electronic Transaction through a PISP; or<br \/>\n9.12.3. when you carry out any action through a remote channel which may imply a risk of payment fraud or other abuses.<\/li>\n<li style=\"text-align: justify;\"><span style=\"color: #ff604e;\"><strong>9.13.<\/strong><\/span> If our investigations show that any disputed Transaction was authorised by you or you may have acted fraudulently or with gross negligence, we may reverse any refund made and you will be liable for all losses we suffer in connection with the Transaction including but not limited to the cost of any investigation carried out by us in relation to the Transaction. We will give you reasonable notice of any reverse refund.<\/li>\n<\/ul>\n<p><span style=\"color: #ff604e;\"><strong>10. Blocking of the Card<\/strong><\/span><\/p>\n<p style=\"text-align: justify;\">We may block the Card, in which case you will not be able to execute any further Transactions, if we have reasonable concerns about the security of the Card or suspect the Card is being used in a fraudulent or unauthorised manner. We will notify you of any such blocking in advance, or immediately after if this is not possible, and of the reasons for the suspension unless to do so would compromise reasonable security measures or otherwise be unlawful. We will unblock the Card and, where appropriate, issue a new Card, PIN and other security features free of charge as soon as practicable once the reasons for the suspension cease to exist.<\/p>\n<p><span style=\"color: #ff604e;\"><strong>11. Data Protection<\/strong><\/span><\/p>\n<ul>\n<li style=\"text-align: justify;\"><span style=\"color: #ff604e;\"><strong>11.1.<\/strong><\/span> You agree that we can use your personal data in accordance with these Terms and our privacy policy, which is set out on https:\/\/www.railsbank.com\/privacypolicy. This privacy policy includes details of the personal information that we collect, how it will be used, and who we pass it to. You can tell us if you do not want to receive any marketing materials from us. For the avoidance of doubt, we will share your personal data with the Card Distributor.<\/li>\n<li style=\"text-align: justify;\"><span style=\"color: #ff604e;\"><strong>11.2.<\/strong> <\/span>To comply with applicable know-your-client-rules and anti-money laundering regulations (such as the Law on the Prevention of Money Laundering and Terrorist Financing of the Republic of Lithuania No VIII-275 of 19 June 1997 (as amended), we and\/or the Card Distributor and\/or each Partner shall be entitled to carry out all necessary verifications of your identity. The above mentioned Partner and the Card Distributor may use a recognised agency for this verification purposes (details of the agency used will be provided to you on request). Such verifications will not affect your credit score but may leave a \u2018soft footprint\u2019 on your credit history.<\/li>\n<\/ul>\n<p><span style=\"color: #ff604e;\"><strong>12. Fees and spending limits<\/strong><\/span><\/p>\n<ul>\n<li style=\"text-align: justify;\"><span style=\"color: #ff604e;\"><strong>12.1.<\/strong><\/span> You are liable for paying all fees arising from your use of the Card and subject to all spending limits placed on the Card by us.<\/li>\n<li style=\"text-align: justify;\"><span style=\"color: #ff604e;\"><strong>12.2.<\/strong><\/span> The fees and spending limits on the Card are set out:<br \/>\n12.2.1. in the Table set out in Annex A attached hereto;<br \/>\n12.2.2. on the secure area of the Card Distributor\u2019s Website; and\/or<br \/>\n12.2.3. on the Card Distributor\u2019s App.<\/li>\n<\/ul>\n<p><span style=\"color: #ff604e;\"><strong>13. Complaints<\/strong><\/span><\/p>\n<ul>\n<li style=\"text-align: justify;\"><span style=\"color: #ff604e;\"><strong>13.1.<\/strong> <\/span>If you would like to make a complaint relating to these Terms, please contact us using the contact details of the Card Distributor in section 2 so we can resolve the issue. If the Card Distributor does not deal with your complaint adequately, please contact us via email to complaints@payr.net. We have internal procedures for handling complaints fairly and promptly in accordance with the Bank of Lithuania requirements. We will promptly send you a complaint acknowledgement and a copy of our complaints procedure.<\/li>\n<li style=\"text-align: justify;\"><span style=\"color: #ff604e;\"><strong>13.2.<\/strong><\/span> Please note that you may request a copy of our complaints procedure at any time. Details of our complaints procedure can also be found on our Website. You agree to cooperate with us and provide the necessary information for us to investigate and resolve the complaint as quickly as possible.<\/li>\n<li style=\"text-align: justify;\"><span style=\"color: #ff604e;\"><strong>13.3.<\/strong><\/span> We will respond to your complaint in writing or using another Durable Medium within 15 (fifteen) Business Days after the receipt of complaint. In exceptional cases, due to reasons which are beyond our control, we may send you a preliminary response by indicating reasons for delay and the term by which you will receive our final response. In any case the term for provision of final response will not exceed 35 (thirty-five) Business Days after the receipt of complaint. Handling of complaints is free of charge. The claims shall be submitted, handled and responded to in Lithuanian or English, unless use of another language is agreed between you and us.<\/li>\n<li style=\"text-align: justify;\"><span style=\"color: #ff604e;\"><strong>13.4.<\/strong> <\/span>Should you not be satisfied with our final response, or should we fail to respond to you within 15 Business Days from receiving the claim, you shall have a right to apply to the Bank of Lithuania in three different ways: (1) through the electronic dispute settlement facility E-Government Gateway, (2) by completing a consumer application form and sending it to the Financial Market Supervision Service of the Bank of Lithuania at \u017dalgirio str. 90, LT-09303 Vilnius, email: frpt@lb.lt, or (3) by filling out a free-form application and sending it to the Financial Market Supervision Service of the Bank of Lithuania, \u017dalgirio str. 90, LT-09303 Vilnius, email: frpt@lb.lt. Whichever way you choose to submit the claim, it must be in the official language of the country, i.e. Lithuanian. You may only apply to the Bank of Lithuania within 1 year after you received from us a response that is not satisfactory, or after the 15 Business Days for responding has passed and we did not respond. Addressing us first is a precondition for you applying to the Bank of Lithuania. The decision of the Bank of Lithuania is not mandatory for us or you and you, even after the dispute was solved by the Bank of Lithuania, shall have a right to apply to the court.<\/li>\n<li style=\"text-align: justify;\"><span style=\"color: #ff604e;\"><strong>13.5.<\/strong><\/span> In case you are generally not satisfied with us or our services, where there is no claim or disagreement between you and us, you may always approach the Bank of Lithuania by addressing a complaint to the Bank of Lithuania at Totori\u0173 str. 4, LT-01121 Vilnius, email: info@lb.lt, or to the Financial Market Supervision Service of the Bank of Lithuania, \u017dalgirio str. 90, LT-09303 Vilnius, email: frpt@lb.lt.<\/li>\n<li style=\"text-align: justify;\"><span style=\"color: #ff604e;\"><strong>13.6.<\/strong><\/span> The European Commission\u2019s online dispute resolution (\u201cODR\u201d) platform can be found at https:\/\/ec.europa.eu\/consumers\/odr\/main\/?event=main.adr.show. The ODR platform can be used to resolve disputes between us and consumers.<\/li>\n<\/ul>\n<p><span style=\"color: #ff604e;\"><strong>14. Third Party Payment Service Providers<\/strong><\/span><\/p>\n<ul>\n<li style=\"text-align: justify;\"><span style=\"color: #ff604e;\"><strong>14.1.<\/strong><\/span> This section 14 applies when you use the services of an AISP or a PISP.<\/li>\n<li style=\"text-align: justify;\"><span style=\"color: #ff604e;\"><strong>14.2.<\/strong><\/span> We may deny an AISP or PISP access to the Account for reasonably justified and duly evidenced reasons relating to unauthorised or fraudulent access to the Account by that AISP or PISP, including the unauthorised or fraudulent initiation of a Transaction. If we do deny access in this way, we will notify you of the denial and the reason for the denial in advance if possible, or immediately after the denial of access, unless to do so would compromise reasonably justified security reasons or would be unlawful. We will allow AISP or PISP access to the Account once the reasons for denying access no longer apply.<\/li>\n<\/ul>\n<p><span style=\"color: #ff604e;\"><strong>15. Cooling off period<\/strong><\/span><\/p>\n<ul>\n<li style=\"text-align: justify;\"><span style=\"color: #ff604e;\"><strong>15.1.<\/strong><\/span> If you purchased the Card online or by some other remote means, for example via telephone, you are entitled to a 14-day \u201ccooling off\u201d period from the date you received your original Card during which you may cancel the Card. Should you wish to cancel the Card and these Terms during the \u201ccooling off\u201d period, please return the Card to WOLI OPERATIONS SINGLE MEMBER P.C., Neapoleos 12, 15123, Marousi, Greece unsigned and unused within 14 days of issue and a full refund of any fees paid to date will be made to you. If you have used the Card, you will not be entitled to a refund of any funds that have been spent, including any associated fees, but we will refund any unspent available funds free of charge.<\/li>\n<\/ul>\n<p><span style=\"color: #ff604e;\"><strong>16. Other important terms<\/strong><\/span><\/p>\n<ul>\n<li style=\"text-align: justify;\"><span style=\"color: #ff604e;\"><strong>16.1.<\/strong><\/span> The Terms and all communications will be in the official language (Lithuanian) and in English, or, by agreement between you and us, in another language agreed. We shall communicate in the official language (Lithuanian) or in English, or by agreement, in another language agreed between you and us. You may request a copy of these Terms free of charge at any time during the contractual relationship. If we need to contact you in the event of suspected or actual fraud or security threats, we will first send you an SMS or email prompting you to contact our customer services team using the contact information we have been supplied with.<\/li>\n<li style=\"text-align: justify;\"><span style=\"color: #ff604e;\"><strong>16.2.<\/strong><\/span> <strong>We may transfer this agreement to someone else.<\/strong> We may transfer our rights and obligations under these Terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.<\/li>\n<li style=\"text-align: justify;\"><span style=\"color: #ff604e;\"><strong>16.3.<\/strong><\/span> <strong>You need our consent to transfer your rights to someone else.<\/strong> You may only transfer your rights or your obligations under these Terms to another person if we agree to this in writing.<\/li>\n<li style=\"text-align: justify;\"><span style=\"color: #ff604e;\"><strong>16.4.<\/strong><\/span> <strong>Nobody else has any rights under this contract.<\/strong> This contract is between you and us. No other person shall have any rights to enforce any of its terms.<\/li>\n<li style=\"text-align: justify;\"><span style=\"color: #ff604e;\"><strong>16.5.<\/strong><\/span><strong> Changes to these Terms \/ Termination.<\/strong> We reserve the right to amend these Terms for any reason by giving you two-months\u2019 notice by e-mail. You will be deemed to have accepted the changes if you raise no objection prior to the expiry of the period set out in the notice. If you do not wish to accept the changes, you may terminate these Terms immediately and without charge by proving us with notice at any time prior to the expiry of the notice period. At all other times you may terminate these Terms at any time by giving us one months\u2019 notice in accordance with section 2.10 and we may terminate these Terms by giving you two months\u2019 notice in accordance with section 2.11.<\/li>\n<li style=\"text-align: justify;\"><span style=\"color: #ff604e;\"><strong>16.6.<\/strong><\/span><strong> If a court finds part of this contract illegal, the rest will continue in force.<\/strong> Each of the sections and sub-sections of these Terms operate separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.<\/li>\n<li style=\"text-align: justify;\"><span style=\"color: #ff604e;\"><strong>16.7.<\/strong><\/span> <strong>Even if we delay in enforcing this contract, we can still enforce it later.<\/strong> If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you do not pay us on time and we do not chase you but we continue to provide the services, we can still require you to make the payment at a later date.<\/li>\n<li style=\"text-align: justify;\"><span style=\"color: #ff604e;\"><strong>16.8.<\/strong> <\/span><strong>Which laws apply to this contract and where you may bring legal proceedings.<\/strong> These Terms are governed by Lithuanian law and you can bring legal proceedings in respect of these Terms in the Lithuanian courts.<\/li>\n<\/ul>\n<p>Annex A \u2013 Fees Table<\/p>\n<p>For information regarding the fees please visit https:\/\/www.woli.io\/pricing.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>1. These Terms 1.1. What these Terms cover. These are the terms and conditions which govern the use of the Card, which you have been issued with or will be issued with. 1.2. Why you should read them. Please read these Terms carefully before you use your Card, as they apply to the services provided [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":5003,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false},"class_list":["post-1068","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Consumer Cardholder Terms - woli.io greece<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.woli.io\/el\/consumer-cardholder-terms\/\" \/>\n<meta property=\"og:locale\" content=\"el_GR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Consumer Cardholder Terms - woli.io greece\" \/>\n<meta property=\"og:description\" content=\"1. 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